The “Suljhao, Magar Pyaar Se” blog series highlights the weekly notes of Sama, while designing dispute systems that promote a collaborative approach and leverages technology.


The following characteristics of a dispute resolution process can enhance the perception of procedural justice in ODR-

  • Opportunity for voice-They got a chance to present their views, concerns, evidence to a third party
  • Third-party considered their views, concerns, and evidence
  • Third-party treated them in a dignified manner, the process itself was dignified.
  • Party perception about your even-handedness and attempt at fairness


Life insurance companies do not have institutional arbitration processes, but they use an ombudsman mechanism to resolve their disputes.

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